To Our Valued Customers,
C4 Fuels, LLC of Abilene, TX would like to inform you of our policy regarding customers running out of gas. Our mission is to service Abilene, TX and the surrounding Big Country areas with a safe environment for both you and your family, as well as our team. Therefore, we're here to help in the unexpected event that you run out of gas. This situation can create a toxic environment for both you and our delivery drivers, especially if this happens during an emergency delivery or late at night. As a result of this, our insurance carrier requires us to enforce the following out of gas policy:
If you experience a situation where you run out of gas, you should take the following steps:
1) Close the service valve on the propane storage tank.
2) Shut off all appliance valves.
3) Call C4 Fuels, LLC immediately at 325-999-4060 and one of our team members will be able to assist you in the next steps.
Please note that you will need to be at home, so our team is able to safely and quickly check the entire gas system for leaks and light all pilots. In the event that we arrive and noone is home, then we are unable to fill your tank. Our specialist will then leave an "Out of Gas" tag instructing you to call us.
Depending upon staff availability, special trips may be arranged outside of office hours but will be subject to a fee. Should you have further questions, don't hesitate to give us a call. We're happy to help!
If you are a will call customer or COD account, we suggest you always order your next delivery when your tank reaches 30% to avoid running out. Delivery requests can be made after business hours by giving us a call at 325-999-4060. If we do not answer, please be sure to leave a message with your name, address, telephone number, amount of gallons (vve do require a minimum fill), specify if you are COD and verify payment option.
If you are NOT already an Automatic delivery customer and would like to be put on automatic services at this time, please give our office a call at 325-999-4060.